Privacy Policy

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account

• Use our Services

• Contact our support team

• Subscribe to our newsletter

• Participate in surveys or promotions

This information may include:

• Name, email address, and contact details

• Company name and job title

• Billing information and payment details

• User preferences and settings

• Any other information you choose to provide

Usage Data

We automatically collect certain information about how you interact with our Services, including:

• IP address and device information

• Browser type and version

• Operating system

• Usage patterns and activity

• Time and date of your visits

• Pages and features you access

• Referring websites or sources

• System logs and performance information

Content Data

As part of providing our Services, we process:

• Text, data, and files you upload or submit

• Conversation content with our AI assistants

• Task and project information

• Documents and materials you share

• Group and collaboration data

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information about your browsing activities and to improve your experience with our Services. These technologies help us understand how you use our platform, remember your preferences, and optimize functionality. You will be given the option to consent to or reject cookies upon your first visit via a cookie banner.

Providing and Improving Our Services

• Delivering the core functionality of the PrimeThink platform

• Processing and responding to your requests

• Adapting the AI functionality to your needs

• Improving and enhancing our Services

• Developing new features and capabilities

Business Operations

• Managing your account and subscription

• Processing payments and transactions

• Communicating with you about your account

• Providing customer support

• Sending service updates and administrative messages

Analytics and Personalization

• Analyzing usage patterns and trends

• Personalizing your experience

• Recommending features that may interest you

• Measuring the effectiveness of our Services

• Generating aggregated insights and statistics

Legal Compliance and Protection

• Complying with applicable laws and regulations

• Enforcing our Terms of Service

• Protecting against misuse or unauthorized access

• Addressing fraud or security incidents

• Establishing, exercising, or defending legal claims

Storage Location

Your information is stored on secure servers located in the United Kingdom. For users in the European Economic Area (EEA), we ensure adequate safeguards are in place for any data transfers outside the EEA in accordance with applicable data protection laws.

Retention Period

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When determining retention periods, we consider:

• The amount, nature, and sensitivity of the data

• The potential risk of harm from unauthorized use or disclosure

• The purposes for which we process the data

• Whether we can achieve those purposes through other means

• Legal, regulatory, and compliance requirements

Security Measures

We implement a variety of security measures to protect your personal information, including:

• Encryption of data in transit and at rest

• Secure access controls and authentication

• Regular security assessments and audits

• Employee training on data protection

• Physical and electronic safeguards

• Incident response procedures

While we take reasonable steps to protect your information, no method of transmission over the Internet or electronic storage is 100% secure. We cannot guarantee absolute security of your data.

Third-Party Tools and Integrations

We use third-party services such as Google Firebase Analytics to understand usage and improve the platform. When you use our Services, some information may be collected by these third parties in accordance with their privacy policies. We recommend reviewing the privacy policies of these third parties for more information about how they process your data.

Service Providers

Third-party vendors and service providers who help us operate our business and provide the Services, such as:

• Cloud hosting providers (including Google Cloud and Amazon AWS)

• Payment processors

• Customer support services

• Analytics providers (including Google Firebase Analytics to understand usage and improve the platform)

• Marketing and communication platforms

These providers are contractually bound to use your information only as necessary to provide services to us and in accordance with our privacy commitments. We have Data Processing Agreements in place with our key service providers to ensure they handle your information in compliance with applicable data protection laws.

Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, bankruptcy, or sale of company assets, your information may be transferred as part of that transaction. We will notify you of any such change in ownership or control of your personal information.

Legal Requirements

We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or government agency) to:

• Comply with a legal obligation

• Protect and defend our rights or property

• Prevent or investigate possible wrongdoing

• Protect the personal safety of users or the public

• Protect against legal liability

With Your Consent

We may share your information with third parties when you have given us your consent to do so.

Access and Portability

You may request access to the personal information we hold about you and request a copy in a structured, commonly used, and machine-readable format.

Correction and Updating

You can update or correct inaccurate or incomplete information by accessing your account settings or by contacting us directly.

Deletion and Restriction

You may request the deletion of your personal information or restrict our processing of such information under certain circumstances.

Objection and Withdrawal of Consent

You have the right to object to our processing of your personal information and to withdraw any consent you have previously given.

Complaint

You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information violates applicable law.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below. We will respond to data subject requests within one month, in accordance with applicable law.

You can opt out of marketing emails at any time by clicking the unsubscribe link in the footer of our emails or by contacting us directly.

Rights under CCPA

• Right to Know: You have the right to request information about the personal information we collect, use, disclose, and sell.

• Right to Delete: You have the right to request the deletion of your personal information that we have collected.

• Right to Opt-Out: You have the right to opt-out of the sale of your personal information.

• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

California Shine the Light

California's "Shine the Light" law permits users who are California residents to request and obtain from us, once a year and free of charge, information about categories of personal information we disclosed to third parties for direct marketing purposes and the names and addresses of the third parties with which we shared personal information in the preceding calendar year.

Automated Decision-Making

We do not make automated decisions that produce legal or similarly significant effects on users without human involvement. If we begin to do so, we will update this policy and request your consent where required by law.

Legal Basis for Processing

We only process your personal information when we have a lawful basis to do so, which may include:

• Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract.

• Consent: You have given us specific consent to process your personal information.

• Legitimate Interests: Processing is necessary for our legitimate interests or those of a third party, provided those interests are not overridden by your rights and interests.

• Legal Obligation: Processing is necessary to comply with our legal obligations.

• Vital Interests: Processing is necessary to protect vital interests, such as life or health.

Data Protection Authority

If you are located in the EEA, you have the right to lodge a complaint with your local data protection authority if you believe our processing of your personal information does not comply with applicable law.